FAQs

Goods are stored at international oversea warehouses located all over the world. So if these goods are ordered by customer, they will be dispatched from oversea warehouses and shipped across border by air or by ship. This means shipping might take much longer, usually 10~15 days. Kindly allow more time for processing.

Also, sometimes the custom may delay for clearance.

We are sorry for any inconvenience and will work hard to optimise on it.

If your order has not yet been dispatched from our warehouse, we suggest you cancel your order and reorder.

Otherwise if the order is already with rider, then we are unable to change the address, please also contact us.

Goods are stored at international oversea warehouses located all over the world. So if these goods are ordered by customer, they will be dispatched from oversea warehouses and shipped across border by air or by ship. This means shipping might take much longer, usually 10~15 days. Kindly allow more time for processing.

Also, sometimes the custom may delay for clearance.

We are sorry for any inconvenience and will work hard to optimise on it.

The product will be delivered again the next working day. We will try to deliver a total of 3 times before cancelling your order.

Meanwhile, you can try to reach to your rider from the sms message you received.

Alternatively, you can ontact Us.

For unclaimed goods,We will keep the product at the pickup station for 7 days, otherwise we will send it back to our warehouse for maximum of 90 days before you can request re-send after which it shall be treated as unclaimed goods under CAP 38. Law of Kenya.

Goods are stored at international oversea warehouses located all over the world. So if these goods are ordered by customer, they will be dispatched from oversea warehouses and shipped across border by air or by ship. This means shipping might take much longer, usually 10~15 days. Kindly allow more time for processing.

Also, sometimes the custom may delay for clearance.

We are sorry for any inconvenience and will work hard to optimise on it.

Goods are stored at international oversea warehouses located all over the world. So if these goods are ordered by customer, they will be dispatched from oversea warehouses and shipped across border by air or by ship. This means shipping might take much longer, usually 10~15 days. Kindly allow more time for processing.

Also, sometimes the custom may delay for clearance.

We are sorry for any inconvenience and will work hard to optimise on it.

For quality:

Before you buy, you can also refer to product details completely. You can also check rate of a product.

For Condition and brand:

We are devoted to provide our customers 100% genuine products and related policies are enforced. Please contact us via service@i-simu.com if you find any sub-standard products from our platform.

We currently accept the following credit cards on www.eurocarparts.com, in our retail stores and on telephone orders – Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron.

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.